For Advosol product customers product related support is included in the license for a 90 day period for most products.
For support
Advosol offers its OPC and .NET knowhow in the form of support
incidents. You can buy single incidents or 3-packs. Support is also
offered on an hourly base.
A support incident handles on specific
question or issue and, if possible answers the question, resolves the
issue or pinpoints the problem. A complex case may include multiple
incidents. An incident could be e.g. an issue with a specific OPC
server, a VB/C# coding question or a security related access problem.
Support incidents and support hours can be purchased online.
For more complex support or consulting and programming services, please request a free quote.